Privacy Policy

This privacy notice discloses the privacy practices for https://reserved-jp.com/ ("the Site"), operated by Reserved ("we", "us", or "our"). This notice applies solely to information collected by this website and is provided in accordance with the Act on the Protection of Personal Information of Japan (個人情報保護法, "APPI").

Business Operator

The business operator responsible for the handling of personal information on this site is:

合同会社 Reserved
N&E BLD.6F, 1 Chome-12-4, Ginza, Chuo-ku, Tokyo, Japan
Email: info@reserved-jp.com

Information We Collect

We collect personal information that you voluntarily provide to us via our contact form, email, or other direct communication. This may include your name, email address, company name, and the contents of your message.

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and time spent on the site, through the use of cookies and analytics tools.

Purpose of Use (利用目的)

In accordance with APPI, we use the personal information we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To communicate with you about our services, updates, and relevant information
• To improve our website, services, and user experience
• To analyse website usage and trends through aggregated, non-identifying data
• To comply with legal obligations under applicable laws

We will not use your personal information beyond the scope of these purposes without your prior consent, except as permitted by APPI.

Sharing of Personal Information

We will not sell, rent, or share your personal information with third parties except in the following circumstances:

• With your consent
• To service providers who assist in operating our website (as described below), subject to appropriate data handling agreements
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Reserved, our users, or the public

Third-Party Services and Cross-Border Transfers

We use third-party services which may involve the transfer of data to servers located outside of Japan. In accordance with APPI, we inform you that your data may be transferred to countries that may not have equivalent data protection laws as Japan.

We use Google Analytics (Google LLC, USA) to understand how visitors use our website. Google Analytics collects information such as pages visited, time spent, and IP addresses. This data is processed on Google's servers which may be located outside Japan.

Contact form submissions are transmitted securely to our email via a third-party processing service. No personal data is stored by this service beyond the transmission process.

Your Rights (開示等の請求)

Under APPI, you have the right to request the following with respect to your personal information held by us. You may exercise these rights at any time by contacting us at info@reserved-jp.com:

• Disclosure of the personal information we hold about you
• Correction, addition, or deletion of your personal information
• Cessation of use or deletion of your personal information
• Cessation of provision of your personal information to third parties

We will respond to such requests without delay and in accordance with the procedures prescribed by APPI. We may ask you to verify your identity before processing a request.

Data Retention

We retain the personal information you provide only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Contact form submissions are retained for up to 12 months after the last communication, unless an ongoing business relationship exists.

Security

We take appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to ensure data transmitted between your browser and our servers is secure.

Cookies

We use cookies on this site for analytics purposes (via Google Analytics) to understand how visitors interact with our website. You can choose to disable cookies through your browser settings, though this may affect some site functionality.

Links

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage you to read the privacy statements of any linked site.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Complaints and Supervisory Authority

If you have any complaints regarding our handling of your personal information, please contact us first at info@reserved-jp.com. If you are not satisfied with our response, you may also file a complaint with the Personal Information Protection Commission of Japan (個人情報保護委員会) at https://www.ppc.go.jp/

Contact Us

If you have any questions about this privacy policy, please contact us at info@reserved-jp.com